Shipping & Delivery Policy

Last Updated: October 2026

At Spexxo, we aim to provide reliable delivery services across India through our logistics partners.

1. Shipping Availability

Spexxo currently delivers orders within India.

Orders are shipped through Shiprocket and its associated courier/logistics partners.

2. Shipping Options and Charges

Customers can select an available shipping option during checkout.

Shipping Method	Shipping Charge	Estimated Delivery
Economy	₹80	5–8 business days
Standard	₹125	3–5 business days
Express	₹160	1–2 business days

Free shipping is available on orders above ₹3,000.

The shipping option available for a particular order may depend on the delivery location and operational availability.

3. Delivery Time

Estimated delivery time depends on the shipping option selected at checkout.

• Economy: 5–8 business days

• Standard: 3–5 business days

• Express: 1–2 business days

Delivery estimates are calculated from the applicable dispatch/processing stage and may vary depending on the destination, courier operations, holidays, weather, transportation conditions, or circumstances outside our reasonable control.

4. Order Processing

Orders are processed after successful order confirmation and payment/required COD confirmation.

Processing and dispatch may require additional time depending on product availability, order verification, operational requirements, or other circumstances.

Customers will receive applicable order/shipping updates through the contact information provided during checkout.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts according to its operational procedures.

Customers should ensure that the delivery address and contact information provided during checkout are accurate and that someone is available to receive the order.

6. Failed Delivery

If delivery cannot be completed after the courier's applicable delivery attempts, the shipment may be returned to the sender.

Customers should contact Spexxo if they experience delivery issues so that we can assist where possible.

7. Return to Sender

If an order is returned to the sender because delivery could not be completed after the applicable attempts, the order may be treated as a Return to Sender (RTS) shipment.

For COD orders, additional delivery or re-shipping arrangements may be subject to the applicable circumstances of the order.

8. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name

• Phone number

• Email address

• House/building details

• Street/locality

• City

• State

• PIN code

Spexxo is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

9. Damaged Parcel

If the package appears visibly damaged at the time of delivery, customers should, where possible, document the condition of the package and contact Spexxo promptly.

If the product inside is damaged, customers should contact us through WhatsApp at:

+91 9969538739

Photographs or videos may be requested to help verify the issue.

10. Lost or Delayed Shipments

Although we work with established logistics partners, shipments may occasionally be delayed or affected by circumstances outside our direct control.

If your order appears significantly delayed or lost, contact Spexxo so that we can investigate the shipment with the relevant logistics partner.

11. Delivery Address Changes

Customers should carefully verify their delivery address before completing an order.

Once an order has been dispatched, changes to the delivery address may not always be possible.

Any requested address change is subject to courier and operational availability.

12. Contact Us

For shipping and delivery assistance:

Spexxo / Mayur Opticals
Mayur Opticals, Chaitanya Nagar, I.I.T Market, Powai, Mumbai, Maharashtra – 400076

Email: info.spexxo@gmail.com
Phone / WhatsApp: +91 9969538739