Privacy policy

Privacy Policy

Last Updated: October 2026

At Spexxo, operated by Mayur Opticals, we respect your privacy and are committed to protecting the personal information you share with us while using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through the Spexxo website.

By using our website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. About Spexxo

Spexxo is an online eyewear store operated by Mayur Opticals.

Business Name: Spexxo
Operated By: Mayur Opticals
Address: Mayur Opticals, Chaitanya Nagar, I.I.T Market, Powai, Mumbai, Maharashtra – 400076
Email: info.spexxo@gmail.com
Phone / WhatsApp: +91 9969538739

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Order details
Account information
Information you provide when contacting us
Information required to process returns, refunds, exchanges, or customer support requests

Account Information

If you create a customer account on our website, we may collect and store information associated with your account, such as your email address, password, profile information, orders, wishlist, cart, and related account activity.

We do not currently provide Google Login.

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfil your order, including product details, delivery information, payment status, and order history.

3. Payment Information

Payments on Spexxo are processed through Razorpay.

Spexxo does not directly store customers' complete credit card, debit card, UPI, or banking credentials on its own systems.

Payment information may be collected and processed by Razorpay and its relevant payment partners according to their respective privacy and security practices.

For payment-related information, customers should also review the applicable policies of the payment service provider.

4. How We Use Your Information

We may use the information we collect to:

Create and manage customer accounts
Process and fulfil orders
Arrange delivery of products
Process payments
Provide order confirmations and updates
Communicate regarding your order
Handle returns, refunds, and exchanges
Respond to customer enquiries and support requests
Communicate through WhatsApp, email, phone, or other available channels
Improve our website, products, services, and customer experience
Prevent fraudulent or unauthorized activity
Maintain website security
Analyse website usage and performance
Measure advertising and marketing performance
Send promotional communications where permitted
Comply with applicable legal and regulatory requirements

5. Cookies and Similar Technologies

Spexxo may use cookies and similar technologies to help operate and improve the website.

These technologies may be used for purposes such as:

Remembering user preferences
Maintaining shopping cart and account functionality
Understanding website traffic
Measuring website performance
Understanding how visitors interact with our website
Measuring advertising and marketing performance

Third-party services such as Google and Meta may also use cookies or similar technologies where applicable to provide analytics, advertising, measurement, or related services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

Spexxo may use services including:

Google Analytics
Google Search Console
Google Ads and related conversion measurement tools
Meta/Facebook advertising and measurement tools

These services may collect information about website visits, interactions, device information, and advertising activity according to their respective policies.

We use such information primarily to understand website performance, improve our marketing, and provide a better customer experience.

7. Marketing Communications

Where applicable, Spexxo may communicate with customers through:

WhatsApp
Email
SMS
Phone calls

Promotional communications may include information about products, offers, services, or other updates from Spexxo.

Customers may request to stop receiving promotional communications by contacting us using the details provided below.

Transactional communications relating to an order, payment, delivery, return, refund, or customer-support request may still be sent when necessary.

8. Sharing of Information

We do not sell or rent customers' personal information as a standalone commercial product.

We may share necessary information with trusted service providers where required to operate Spexxo, including:

Payment processors such as Razorpay
Shipping and logistics partners, including Shiprocket and relevant courier partners
Website, hosting, technology, analytics, and security service providers
Advertising and marketing platforms
Customer-support service providers
Government authorities or legal bodies where required by applicable law

Information shared with service providers is limited to what is reasonably necessary for the relevant service or purpose.

9. Shipping and Delivery Information

When you place an order, necessary customer information may be shared with our logistics partners so that your order can be delivered.

This may include:

Name
Phone number
Delivery address
Order details
Other information necessary for delivery

10. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services.

Third-party websites and services operate under their own privacy policies and terms. Spexxo is not responsible for the privacy practices of independent third-party websites or services.

12. Children's Privacy

Spexxo does not knowingly seek to collect personal information from children for independent purchases without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

13. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for purposes such as:

Providing services
Maintaining account and order records
Customer support
Accounting and business records
Fraud prevention
Legal and regulatory compliance
Resolving disputes

When information is no longer reasonably required, it may be deleted or securely disposed of subject to applicable legal requirements.

14. Your Privacy Choices

Depending on applicable law, you may contact us regarding your personal information, including requests relating to:

Access
Correction
Updating inaccurate information
Deletion, where applicable
Withdrawal of promotional communication preferences

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

15. Changes to This Privacy Policy

Spexxo may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or services.

The updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Spexxo / Mayur Opticals
Mayur Opticals, Chaitanya Nagar, I.I.T Market, Powai, Mumbai, Maharashtra – 400076

Email: info.spexxo@gmail.com
Phone / WhatsApp: +91 9969538739